If you’ve hired someone, chances are they’ve either been trained, or have experience, in the position you’ve hired them for. Even the most skilled workers will, at some point, be required to go above and beyond their job description.
Sometimes that’ll require them to use a new skill, and sometimes it’ll require them to use the kind of basic skill every worker should just have.
Of course, the fact that every worker should have those skills doesn’t mean they do actually have them. If that sounds like a problem you’ve faced in the past, then you’re in luck. We’ve compiled a list of some of the best practical courses UAE businesses can send their staff on today.
Nobody wants, or expects, anything bad to happen to a colleague while they’re in the office. That said, workplace accidents do happen. And when those accidents happen, you want to have a few people around who know how to deal with them in a calm and collected manner.
One of the major issues with a traditional education is that it doesn’t make much room for problem solving. That in turn means that many graduates don’t have the kind of problem-solving skills required in the contemporary workplace.
How do you get around that? Well, you can try and hire people whose extra-curricular activities require a high-degree of problem-solving. That may, however, limit the amount of talent available to you. If that’s a concern, you can look at signing some of your team up for a problem-solving workshop.
Many of us still have nightmares about the maths exams we had to do at school. Thing is, in amongst the cold-sweat inducing trigonometry and geometry, were concepts that could be useful in the workplace. Yes, even if your job has nothing to do with maths.
Beyond being able to do addition and subtraction, a basic understanding of statistics can go a long way when it comes to telling if someone’s selling you a load of crock.
When we talk about communication as a valuable skill in the workplace, we’re obviously not talking about the kind of work done by the Communications department. What we actually mean is that every employee should know how to construct emails to both their colleagues and people outside of the organisation, as well as how to conduct themselves in a meeting.
It sounds simple, but if your formal education only included, say, number crunching, then it may seem like a completely alien concept. Fortunately, there are several courses in the UAE covering this critical skill. Among the more notable providers are AZTech, Informa, and Meirc.
If you think customer service is something that can be outsourced and forgotten about, call us in a couple of years and let us know how that turned out for you. Customer service is something that everyone in a business should have some understanding of.
As Craig Wing told us in late 2016, it doesn’t matter what your role in the business is, you should be geared towards the customer:
“Say you’re the finance guy, and you overhear someone struggling with your product in the pub over the weekend. You have to be willing to sit down and help that person. That’s a customer-first culture.”
Are there any practical courses you think are crucial to the workplace? Let us know in the comments section below.