Ah, tech support. If you’re an ordinary worker, it’s the department you fear having to call up most. Questions run through your mind at a million miles an hour. Will they judge you for not being able to fix whatever’s wrong with your computer on your own? Have you really checked all the cables? How many times have you tried turning it on and off again?
If you work in tech support meanwhile, you’ve probably found yourself astounded at all the ridiculous ways people manage to break and damage technology.
Either way, as these clips demonstrate, there’s plenty of comedy fodder to be found in the field.
The IT Crowd – ‘Hello IT’ Machine
The IT Crowd is one of the best British comedies to emerge from the mid 2000s. More than anyone else, it’s also the show responsible for popularising the phrase “have you tried turning it on and off again” as the answer to every IT problem.
This clip takes the phrase to its logical extreme and does so in the best way possible.
How every tech support call feels
Have you ever called tech support and felt like you were going round and round in loops? Or maybe you’ve felt like the person on the other end of the line isn’t any the wiser to the problem than you are.
If this video is anything to go by, then your instincts were probably right.
Customer Service Help Desk – Lightsaber
Next time you feel bad about having to call tech support, just remember that even Darth Vader occasionally needs assistance with his lightsabre.
Medieval helpdesk with English subtitles
Any tech support worker who’s had to introduce a new piece of technology to the office will relate to this Norwegian sketch.
The new technology might, in this instance, be a bound book, but the advice not to set it on fire remains pretty sound.
Moss explains firewalls
Speaking of fire, firewalls and anti-virus software are crucial to keeping an office network safe. In our second clip from The It Crowd, Moss explains exactly why this is so important. His timing couldn’t be more dramatic either.